Distribution and Product Policies

These policies apply to distributors, retailers and importers that purchase products from American Pro Nutrition LLC for resale in Venezuela, Colombia or any other country.

Dietary supplements are subject to sanitary, technical and labeling regulation that varies by country (for example, sanitary registration or notification, import permits and Spanish-language labeling).

• American Pro Nutrition LLC supplies products as labeled by the brand owner and provides the product information it holds.
• The regulatory responsibility in the destination market (registrations, notifications, import permits, local labeling and advertising approvals) belongs to the importer or distributor, who must obtain them before importing or selling.
• We make no medical or therapeutic claims about the products and our materials do not replace the advice of health or regulatory professionals.

• Distributors may communicate only what appears on the product label and the materials we supply. They must not claim that a product diagnoses, treats, cures or prevents any disease, nor invent testimonials, results or certifications.
• The FDA disclaimer must accompany structure/function statements where required.
• Brand assets (BTR, ORA, American Pro Nutrition) may be used only as authorized in writing, and never in a way that suggests an endorsement or relationship that does not exist.
• Advertising must comply with the rules of each platform and country where it runs.

Products are identified by lot. Distributors must keep lot records of what they receive and sell so that a lot can be traced if a quality notice or recall is issued, and must follow any instruction we give in that case, including stopping sales and returning stock. Products must be stored in a cool, dry place as indicated on the label.

Production, transit, customs and delivery times we communicate are indicative estimates. They depend on stock, season, transport mode, space availability, customs inspections and other factors outside our control. They are binding only if expressly agreed in writing.

Unless expressly agreed otherwise, duties, taxes (VAT, import taxes and similar), fees, customs charges and storage or demurrage costs in the destination country are borne by the importer. Customs declaration, tariff classification and compliance with import rules are the responsibility of the registered importer. Estimated costs are approximate and may vary with customs decisions.

American Pro Nutrition LLC may refuse, hold or suspend any order or operation involving: counterfeit or tampered products; resale in countries or channels where the product is not authorized; sales that contravene economic sanctions or export controls; or any use that is unlawful. Costs already incurred with third parties for goods later rejected for these reasons will be borne by the distributor.

The transfer of risk of loss or damage is governed by the Incoterm or delivery condition stated in the quote. If nothing else is agreed, risk passes to the buyer when the goods are handed to the designated carrier. Cargo insurance is recommended and can be arranged if requested in writing before shipment; if not contracted, any loss or damage in transit is borne by the buyer, without prejudice to actions against the carrier.

• Deadline: claims for shortages, visible damage or shipping errors must be submitted in writing within five (5) business days after receiving the goods.
• Procedure: state the order or tracking number, describe the problem and attach evidence (photos or video of the goods, the packaging, the seal and the lot label). We reply after assessing the case and, if necessary, consulting the carrier.
• Remedy: depending on the case and the agreement, replacement, correction, refund or credit note.
• Not eligible: returns for change of mind, low sales or low rotation; claims not made on time; opened or used products, except for a quality defect or a recall; damage caused by storage or handling after delivery.

Prices, currency, advances, milestones and payment terms are those of the accepted quote or agreement. Unless otherwise agreed, an order is processed once the agreed payment is received; orders in preparation or already shipped are not refundable. Late payments may lead to suspension of pending shipments. Taxes and bank or payment-platform fees are, in principle, borne by the buyer.

Neither party is liable for breaches or delays caused by events beyond its reasonable control, such as natural disasters, pandemics, wars, conflicts, strikes, port or border closures, regulatory or tariff changes, embargoes, transport or utility failures and acts of authority. The affected party will notify promptly and try to mitigate the effects; deadlines are extended for the duration of the event.

For any request related to this document you can contact American Pro Nutrition LLC through any of these channels:

• Contact form: americanpronutrition.com/#contact
• Email: sales@americanpronutrition.com
• Phone: +1 786 887 9575
• WhatsApp: +1 786 887 9575
• Postal address: 6400 NW 74th St, Doral, FL 33166, USA